FAQs

What types of customizable party favors do you offer?

BrayMae Designs specializes in a variety of customizable party favors, including our popular 1oz PlayDoh. These products are designed to add a personal touch to any celebration, making them suitable for birthdays, weddings, and other special events.

How can I personalize my party favors?

Customization options vary by product. For items like our PlayDoh, you can typically choose colors and add personalized messages or names. Detailed instructions for customization are provided on the product pages.

What is the return policy for your products?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, and in their original packaging. Custom products, such as personalized items, are generally non-returnable unless they arrive damaged or defective.

How do I report a damaged or incorrect item?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately at braymaedesigns@gmail.com. We will evaluate the issue and work to resolve it promptly.

Can I exchange an item for a different one?

The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the correct product without delay.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information regarding international orders.

What should I do if I have not received my order?

If your order has not arrived within the expected delivery timeframe, please check the tracking information provided in your shipping confirmation email. If you still have concerns, contact us at braymaedesigns@gmail.com for assistance.

Are your products safe for children?

Yes, all of our products, including the PlayDoh and Bluey Freeze Pop Holder, are designed with safety in mind. However, we recommend supervising young children during use to ensure a safe and enjoyable experience.

How can I contact customer service?

You can reach our customer service team by emailing us at braymaedesigns@gmail.com. We strive to respond to all inquiries within 24-48 hours.